Shipping Policy
Thank you for visiting and shopping at https://villopro.com/. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All our orders are processed on the same day as they are placed, and we aim to include your order in our next container leaving from our factory located overseas. Once that container arrives at our US warehouse, we aim to organise the pick-up of your order with our local carrier as soon as possible or we can give you an option of picking up your order from our USA warehouse. Our standard delivery time is 3-4 months from the time an order is placed with us.
Since your order will be coming from overseas, there could be some external factors that may impact the original ETA (Estimated Time of Arrival) of our overseas shipment and consequently the delivery time of your order. These external factors would generally include the situations that are out of our control for instance, the container being rejected at the port during custom/exams for some reason or there is a shortage of containers at the port of departure due to which the container booking may delay or if there is a congestion at the port of arrival due to which the custom clearance process may take longer than usual. In such circumstances, we will reach out to you as soon as we become aware of the situation and notify to you of the revised ETA of your order delivery.
Other details related to Shipments
For an LTL shipment that is going to be delivered to customer’s residentials address, we offer a “Standard LTL Delivery” under which, the order is unloaded on the Driveway, at the end of the Driveway or on the Curbside, whichever is more feasible. We strongly recommend customers to prepare an extra help on the delivery day to move the freight once it is unloaded by the driver. We do not offer an “Inside Delivery” at the moment which means the delivery driver will not be able to bring the material into your garage or storage area. Driver’s responsibility is limited to unloading the order with the liftgate.
For the Full truck load orders (FTL), we will communicate with you in advance to confirm the delivery details and whether you would like to pick-up the order from our warehouse. We can deliver your order to either a commercial facility (warehouse or storage unit) or a residential location. We can also accommodate a lift-gate with our FTL deliveries if need be.
Shipping Rates & Delivery Estimates
Our shipping charges vary as per the size of the order and the delivery location. An estimated time of delivery is 3-4 months from the day an order is placed.
Our standard LTL & FTL Shipping Carriers include but not limited to-
FedEx Freight
UPS Freight
R+L Carriers
XPO Logistics
Estes Express Lines
ABF Freight
Saia Inc.
Southeastern Freight Lines
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email with the tracking number once your order has shipped from our USA warehouse.
Damage
In the shipping of flooring materials, due to the fragile nature of the product, a minor damage during transit is expected. Any breakage that is less than 5% of the order is considered a “Minor breakage” industry-wide and will not qualify for refund or replacement. If the damage is in excess of 5%, our claim resolution team will step in to resolve the matter. If the resolution is to replace the damaged material, then we will ship the replacement material to the customer however since the replacement order will be coming from overseas, the delivery time will again be of 3-4 months. Also, to be on a safer side, we recommend our customers to order at least 15% overage to account for wastage during an installation process.
If you notice even a slight sign of damage to the “Pallet” or “Boxes”, or the “Inside material”, make sure that you notify this immediately to the driver before accepting the delivery and make a note of this visible damage on the “Proof of Delivery” (POD) document along with your signature and take a picture of that POD receipt before handing it over to the driver. Also, take a few pictures of this visible damage while the material is still in the driver’s custody. Once that is done, you can accept the delivery of your order but please notify to us on the same day regarding this visible damage and reply to this email with the pictures of the POD receipt and the damage itself. Be sure to follow this guideline in the event that you notice any small/big sign of visible damage while accepting your order. Failure to do this will result in your damage claim being declined.
Even if you do not notice any sign of damage at all while accepting the material, we strongly suggest you write “Pending Inspection” on the “Proof of Delivery” (POD) document along with your signature and take a picture of it before handing it over to the driver. This will help us process your damage claim much faster in case you notice any “Damage" to the material after the driver has left the delivery location.
Be sure to inspect the order and notify us of any damage within 7 working days from the delivery day. Any damage brought to our attention after 7 working days from the delivery date will not qualify for a damage claim.