At Villopro, we completely understand how difficult it is to be a consumer these days! Being a buyer, you not only have to make the purchase decision but so many other decisions along the way hence we, at Villopro, aim to minimize the factors responsible for making your buying decision difficult by offering you a peace of mind with our 30 DAYS MONEY BACK GURANTEE”. If you’re not 100% satisfied with the product that you purchase from our website, you can return it for a refund of your order cost (less the "Return Shipping Costs" and a "25% re-stocking fees") within 30 days of delivery.
Below are a few things to keep in mind if you decide to use our “30 DAYS MONEY BACK GURANTEE”.
  • Your request for this refund must be placed within 30 days of the original delivery date of your order. You can make this request either by calling our customer service at 810-208-9223 or by sending through an email at customercare@villopro.com.
  • We accept only “Full Order” returns under this policy. Partial return (for example: returning an unused material) is not acceptable.
  • 25% Re-stocking fees are applicable for any returns under our “30 Day Money Back Policy”. Re-stocking fees of 25% will be calculated on the total order value (product cost plus the original shipping cost) and will be deducted from the total order value (product cost plus the original shipping cost) while organizing the refund.
  • The customer returning the product under this policy is responsible for paying the "Return Shipping Costs" associated with the return of the material.
  • We will be able to provide you a return shipping quote with our shipping carrier however it is entirely up to you to decide where to go with our carrier or chose your own carrier to return the order.
  • We will also deduct a 3% payment processing fees that we, as a merchant, get charged while processing your original order by the payment gateway service providers such as PayPal or Credit Card companies. 
  • The product that you would like to return must be in its original packaging and be in the same as new and re-sellable condition as it was when it arrived at your home or job site.
  • Your product must not have been used, installed, or marked in any way. We consider “Installation” as “Acceptance” hence no claims will be acknowledged once the products have been installed.
  • Once you have everything accounted for and packaged in accordance with the above qualifications please contact us and we will arrange a pick-up of the product.
  • Once we receive your order back to our fulfillment center/Vendor's warehouse, we will carry out a full inspection of the returned material and then issue you the full or partial refund depending on the outcome of the inspection.
  • Our 30-Day Money Back Guarantee is not applicable to Custom Orders, Container Orders, Special orders, or Clearance items.
Feel free to contact our friendly customer service staff on 810-208-9223 between Mon – Sat 9 am – 9 pm (EST) or by sending through an email on customercare@villopro.com if you’re unsure whether or not your product qualifies or if you have any other questions.